Seminarie: A.C.A. Group

The pace of business today demands that organizations move at a higher velocity. To make that happen, all kinds of teams are becoming service teams, responding to requests, triaging tasks, and continually improving. There is a unique opportunity for organizations to embrace this transformation, doing away with old ways of working that constrain progress and rigid processes that restrict team agility. This is why the SaaS space is buzzing about Enterprise Service Management (aka ESM) and its promise to help organizations meet the demands of the moment.